RACKET WARRANTY
"Firstly, consumers must be clear that this is a guarantee of quality, not a 100% unconditional replacement! In addition, consumers must fulfill the following warranty provisions and requirements!
FELET badminton racket is covered by a 180 DAYS warranty against defects in product quality or manufacturing negligence, excluding damages resulting from human intervention or product modifications."
“Please ensure to read the following warranty period terms and conditions to obtain the corresponding warranty.”
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Racket Warranty Terms and Conditions
1) The racket warranty period is 180 days from the date of purchase.
2) At the time of purchase, it is mandatory to SCRATCH & SCAN the QR code on the racket handle and complete the warranty registration within 7 days, beginning from the invoice date.
3) The warranty registration process must include the following details:
A) Full name as per ID
B) Email address
C) Mobile number
D) Address
E) Name of the purchasing store
F) Receipt of the purchase/invoice
G) Photo of the racket
H) Photo of the serial number on the shaft
4) During the warranty period if the racket experiences any malfunction, customers may apply for warranty from the original dealer or the company's headquarters.
However, refunds are not permitted. The company will conduct a free assessment, but the racket must retain its original strings. Additionally, a written description of the malfunction and its occurrence process must be provided.
5) The following damages to the racket caused during the warranty period will not be replaced:
A) Failure to retain the original condition of the racket when damaged (e.g., cutting strings, or aggravated damage).
B) Damage caused by paint peeling or impact.
C) Incomplete warranty registration process.
D) The serial number on the shaft must remain intact.
E) Racket restrung three times or more.
F) The racket's grommets must not be altered or replaced; they must remain in their original factory configuration.
G) Damage caused by throwing or collision.
H) Deformation or breakage caused by improper stringing.
I) Damage caused by self-modification or alteration
J) Purchase date exceeding the warranty period.
K) Incomplete information in the sales registration section or sales receipt.
L) Damage due to force majeure events such as fire, earthquake, or natural disasters.
6) In cases of dispute regarding warranty limitations, the company's assessment conclusion shall prevail.
7) The warranty regulations do not cover the following conditions:
A) Damage resulting from improper storage or handling. For example, damage caused by prolonged exposure to high temperatures.
B) Damage caused by customers intentionally altering the racket to achieve repair purposes.
C) Damage caused by improper usage. For example, damage resulting from string tension exceeding the recommended maximum for the racket, or damage caused by throwing or hitting the racket.
8）The racket handle, grip, and strings are not covered under warranty.
9) The final interpretation of the above regulations belongs to FELET INTERNATIONAL HOLDINGS SDN. BHD
IMPORTANT REMINDER:
Do not put the racket in high-temperature environments. Rackets made of composite materials may soften structurally under high temperatures, leading to deformation under string tension. Therefore, it is strongly recommended not to leave the racket in environments exceeding 60°C for prolonged periods. For example, avoid leaving it in a car where it may be exposed to focused sunlight, resulting in localized high temperatures. Even for a short period, this could result in the racket being damaged beyond repair.